Frequently Asked Questions

1-2 business days in Colombo and suburbs, 2-4 business days island-wide. See our Delivery page for details.

Yes, from our Kadawatha location — select Store Pickup at checkout.

Add products to your cart and check out online, or call/WhatsApp us to place an order over the phone.

Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible with your order number.

Cash on Delivery, online card payment, and Koko instalments on eligible products.

Yes — online payments are processed by our payment partners directly; we never see or store your card details.

Only customers who have purchased and received (or are currently receiving) that product can write a review for it.

Once your order is delivered, write a review for any product from it and you’ll automatically earn a 5% discount off your next order, valid for 3 months. We’ll show a reminder banner at the top of the site for 14 days after delivery, but you can still write the review — and earn the discount — any time after that too.

No. Only your most recent review’s 5% discount is active at any time — writing a new review resets the 3-month window and replaces any unused discount from an earlier review, rather than adding another 5% on top.

Most items carry a 3-month shop warranty; some carry a longer manufacturer warranty noted on the product page. See our Warranty page.